FAQs

General Policies

If you see the info you are looking for, the quickest and best way to get a response is an email to booking@therecordbar.com

No cameras or photography unless specifically permitted by management in advance

No refunds or exchanges on your tickets

No smoking or vaping in the venue - small patio out front where guests can smoke

Absolutely no fighting, stealing, or being rude to guests or staff

All our shows are generally 18+ unless noted on the site. Minors are allowed if accompanied by a legal guardian. State issued ID is required of all non-chaperoned guests, regardless of your age.

  • Doors open generally one hour before music starts. Please check our calendar for showtimes.

  • Tickets are available in advance at recordBar. If tickets are not sold out, the Box Office will open 1 hour music starts on the day of the show. All box office sales are cash only.

  • Due to an arrangement with our insurance provider and in accordance with Missouri liquor laws we allow minors 18 and over with proper ID. Under 18 years of age must be accompanied by a legal guardian. State-issued ID is required for customers 18+. There is an additional $2 fee for minors to help fray the cost of utilities and supplies.

  • Currently, our kitchen is closed at shows. If you have a food truck or are interested in partnering with us, we are open to ideas.

    Contact Us: booking@therecordbar.com

  • This depends on the show, style of entertainment, the number of opening acts, and what else is happening at recordBar that night. We list the time that the doors will open. This too is also subject to change. Rock'n'roll isn't work or school. It breathes. If you arrive and the doors aren't open yet, we have plenty of neighboring businesses that would love to serve you some food or drink.

  • To ensure that you are guaranteed entry to the show, we recommend that you purchase your tickets in advance. Once a show is sold out, we can’t do anything to help you, other than allow access to one individual each time one leaves. This scenario is avoidable by buying in advance.

  • Tickets can be purchased online on at our website therecordbar.com or in-person at the recordBar for most shows. We also work with some of the area’s best promoters and you may purchase tickets from them the links provided on our calendar. For AEG Live promoted shows you may purchase tickets free of service charge at their box office which is located at The Midland Theater.

    Currently, we also have tickets in house for Up To Eleven and Mammoth Live promoted shows. Inquire with the front door person about what we have in stock.

  • If you purchased tickets online and did not choose for tickets to be mailed to you there are NO physical tickets. Your name will be on a list at will call when you arrive

  • You will need to contact the ticket provider to initiate name changes. This guarantees that ticket holder names are not wrongfully switched. This information will be found at the point of sale; either recordBar, AXS or Ticketmaster depending on the show.

  • Items that are found by our staff after a show are kept safe in our office. You can call us at 816-753-5207 during business hours to inquire about recovered items. Please remember, we are not responsible for items lost or stolen at recordBar. If it is valuable to you, it is probably safer at home or in your car.

  • Most shows are standing-room only. all special seating needs will be accommodated. please email booking@therecordbar.com for requests

  • Our venue is wheelchair accessible. All entryways and bathroom are one level. If you've purchased a VIP ticket to mezzanine level, a staff member can help you with elevator access to that level.

  • All shows are General Admission(unless otherwise noted). Seating is first come first served. For film viewing and comedy events, there is extra seating available.

  • Our venue does not have a dedicated parking lot. There are many public parking spots (see map below). Also, street parking is plenty around the venue. We also suggest parking in the River Market or at Union Station and taking the free streetcar. We are two short blocks off of the 16th & Main (PAC) stop.

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